Return - Exchange - Store Credit Policy

At MAKOBI, we are committed to provide quality fashion and products. We understand that sometimes things don’t work out for you, Please read our return and exchange policy carefully to understand your rights and obligations.

RETURN POLICY

MAKOBI/FROST ORIGINALS PROCESS EXCHANGES OR STORE CREDITS FOR REGULAR ITEM. NO REFUNDS. 

We accept returns for up to 15 days after receipt of your purchase. All items must be returned new, with original packaging, and garment tags. All should be unused and in the same condition as when you received them.
  1. Any Items returned after 15 days will still be acceptable upon MAKOBI's discretion otherwise it will returned back to the customer.
  2. This also applies to USED returned items. MAKOBI inspects garments thoroughly. In the event that a scent of perfume, damages, and/or dirt is visible on the merchandise, it will NOT be processed for return, hence will be shipped back to the customer.
  3. In addition, for orders placed with 2 or more sizing in the same style with the same or different color, ONLY ONE UNIT CAN BE RETURNED FOR EXCHANGE. 
  4. GIFT CARDS & STORE CREDIT can only be use ONE TIME. Please make sure to use with a  merchandise you would like to have otherwise it will be forfeited.

*Final Sale Items, Mystery Boxes or Free Gifts CANNOT be returned. If a customer wish to exchange it to a different style, size or color, an approval needs to be done from the retail management team. 

We are not partner of any show, influencer or endorser. Order used for entertainment purposes, movie, shows, business, etc. are not accepted for returns, store credit and exchanges. 

As of September 24 2024, We only allow returns for Exchange, replace and provide a store credit. 
 

To send an item back to us, please enclose the Makobi invoice which was emailed to you. You may use any shipper you like, but we recommend purchasing a tracking number and insurance, as Makobiusa.com will not be responsible for lost return shipments. You are also responsible for the cost of the return shipping fee. 

    WE RESERVE THE RIGHT TO DENY ANY ITEMS THAT DO NOT MEET THESE REQUIREMENTS
    1. Final Sale items can not be returned for a exchange unless deemed faulty.
    2. The shipping fee will no longer be ADDED to your store credit as MAKOBI ALREADY paid the delivery service upon dispatching the order.
    3. GIFT CARDS CANNOT BE RETURNED NOR REDEEMABLE FOR CASH.

     

    NOTE: Whenever you use the code FREESHIP, MAKOBI pays for your initial shipping fee. If you decided to return the merchandise and request to store credit your money, the initial shipping fee will be not be included to your store credit amount.

    Send your package to:

    MAKOBI RETAIL RETURN CENTER
    13012 S SPRING ST.  LOS ANGELES CA 90061.

    Once we receive your return package, please allow 7-10 days for processing. 

    • We will send you an email notification when we receive the returned item and if it has been fully inspected.
    • Another email notification will be sent if an exchange or store credit has been processed. Your store credit will be issued and sent to your email in a form of E-gift card.
    • Again, Shipping fees are non-refundable and will not be included to your store credit.

     

    REFUSED/RETURNED MERCHANDISE
    • To eliminate lost or stolen boxes, MAKOBI requires signature for all packages. Please be responsible to track your package and make sure that someone is around to receive it. Hence, the courier will return back the item to us and the return shipping fee will be added to your store credit amount. 
    • For refused package by the customer with paid shipping, MAKOBI will deduct the shipping fee of your initial shipping plus the return freight fee of carrier from the store credit amount.
    • The same goes for packages with FREE SHIPPING, since MAKOBI covers the bill of the delivery fee, we will also deduct it from the store credit amount.
    • If you wish to ship the package back to you, please get in touch with one of our representatives via email or phone.

     

    EXCHANGE POLICY

    MAKOBI allows "ONE TIME EXCHANGE". We are more than happy to replace your outfits, However, we do not provide return labels, it is our customer's duty to pay the cost of the return shipping fee. If you wish to return the merchandise for the second time with a request for another replacement, an APPROVAL IS NEEDED. Once permitted, please pay for the shipping fee "from and going back to you". 

    Please allow us to process your return within 7-10 business days UPON RECEIVED of the package. For faster transactions, we advise Makobi Customers to leave a note about what options they want as an exchange in our return center or inside the package. If the selected merchandise is no longer available, rest assured we will get in touch with you to offer alternatives. 

    For GIFTS requested for an exchange, please send the package together with the order details such as ORDER NUMBER and the name of the person who ordered the goods.

     

    MERCHANDISE IS CLASSIFIED AS UNUSABLE IF YOU RECEIVED IT DAMAGED. A RESULT OF NORMAL WEAR AND TEAR IS NOT CONSIDERED FAULTY.

     

    Makobi does not refund return products thus, an E-Gift card that works as a store credit will be provided which you can use within 6 months upon receive through email. 

     If the delivery address is within the US, all sales taxes will be added to the store credit BUT international orders, customs duties and sales taxes . 

    Please note that STORE CREDITS may take up to 7-10 Business days to appear on your email after processing and approval.

    There are certain situations where only partial store credit are granted (if applicable).

    Returns that do not meet our policy will not be accepted and sent back to the customer.

     

    Late Returns

    Your purchase should be sent back to us within 15 days of receiving your order.  
    Goods received after this point will be accepted at our discretion or will be returned back to the customer.

     

    Clothing

    Please take care trying on items as all products must be returned in a new and unused condition with all MAKOBI USA garment tags still attached.

     

    Faulty goods

    Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

    If your item is faulty when you receive it, you can return it for a store credit. Simply follow the return process HERE. There you will be able to leave comments and images detailing the issue with your goods.

     

    RETURNS, EXCHANGES & STORE CREDIT FOR INTERNATIONAL SHIPPING

    In the event you refused the package nor unavailable to sign for it, and you would like to return it back, please know that customer/recipient will be liable for the shipping fee back and forth including custom duties & taxes. The total will be taken out from your store credit amount and this will be processed after we received the returned item.

     

     

    HOW TO START A RETURN

    Submit your return HERE before following these steps.

    To send an item back to us please enclose the Makobi invoice which was emailed to you. You may use any shipper you like, but we recommend purchasing tracking and insurance, as makobiusa.com cannot be responsible for lost return shipments. You are also responsible for the return shipping fee unless you are told otherwise after your return submission is approved.

     

    Send your package to:

    MAKOBI RETAIL RETURN CENTER

    13012 S SPRING ST.

    LOS ANGELES CA 90061

     

     

    CLICK HERE TO SUBMIT A RETURN